Products once sold can only be exchanged for replacement or returned for store credit, provided that the Products meet the terms and conditions herein.

1.1.2 The Products purchased are eligible for return or exchange if:

1.1.2.1 An incorrect Product has been delivered to User i.e. the Product does not match the Product in the order confirmation email.

1.1.2.2 If the Product received has a manufacturing defect.

1.1.2.3 If the Product received has a shipping defect.

1.1.2.4 The Product purchased by the User does not conform to the characteristics of features listed upon the Platform or otherwise agreed to in writing.

1.1.2.5 The Product purchased by the User is delivered late from the stated delivery schedule except where such delay is on account of unforeseeable circumstances out of the Company’s control or any other force majeure.

1.1.3 The Products must be returned by the User within 10 working days from the date it is delivered to the User.

1.1.4 In cases where a Product is to be returned or exchanged, the User is required to record a clear unboxing video of the Product and submit the same at xyz@email.com The Video must show;

1.1.4.1 The packaging of the Product in its sealed condition,

1.1.4.2 The delivered Product(s) highlighting any defect, damages or discrepancies.

1.1.5 Claims submitted without an unboxing video may not be eligible for return or exchange.

1.1.6 The Product must be returned in its original condition along with the invoice, freebies, if any and any other packaging intact sold as a part of the Product.

1.1.7 Any Product sought to be returned or exchanged must be unopened and sealed. Products found to be opened or missing invoice will not be qualified for return or exchange.

1.1.8 All exchanges including change of size of the Product are subject to availability and our specific confirmation.

1.1.9 The inventory kept is limited and therefore we do not always have all the sizes of the Product available, under such circumstances, the store credit can be used whenever the User shops with the Company the next time. Store credits issued against refunds will be valid for a period of 12 months from the date of issuance. All condition applicable for the exchange of the Products shall also apply to the return of Products.

1.1.10 Products returned under this policy will be subject to quality inspection. In the event the Product to be returned satisfies the inspection/ testing, the User will be entitled to a refund of the consideration for such Product which will be credited to the original account or mode of payment.

1.1.11 In the unlikely event that your Products arrive damaged, you must email us a picture of the damaged Product with the Bar Code at email.com, within 48 hours of receiving your order. The User shall be entitled for exchange of the damaged Product.